Privacy Policy

1. Introduction

Kashmir Shama Travels ("we", "our", "us") operating at kashmirshamatravels.in, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking with us.

2. Information We Collect

We collect the following types of information:

Personal Information

• Full name, email address, phone number
• Travel dates, group size, destination preferences
• Government ID details (required for booking confirmation and permits)
• Payment information (processed securely; we do not store card details)

Automatically Collected Information

• IP address, browser type, and operating system
• Pages visited, time spent on site, referring URLs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Process tour bookings and communicate trip details
• Send booking confirmations, invoices, and travel documents
• Respond to inquiries and provide customer support
• Arrange required travel permits (Inner Line Permits, etc.)
• Send promotional offers and travel updates (you may opt out at any time)
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers: Hotels, transport operators, and guides — only information necessary for your tour
• Government authorities: When required by law or for permit processing
• Payment processors: For secure transaction processing

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device. You can control cookie settings through your browser settings. Disabling cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations — typically 3 years after your last interaction with us.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications at any time
• Withdraw consent for data processing

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related queries or to exercise your rights, contact us at:
Email: kashmirshamatravels@gmail.com
Phone: +91-97979 64734
Address: Bilal Colony, Qamarwari, Srinagar, Jammu & Kashmir - 190010